Everything you need to know about using the Connect2Give platform
Organizations receive 98% of direct donations with a 2% platform fee.
Stripe processing fees (2.9% + $0.30) are additional unless the donor chooses to cover fees.
Campaign donations have a 2% platform fee. Organizations receive 98% of campaign donations.
All subscription services are processed through the organization you select to support, via our platform offering partners. Your subscription payments are handled directly by the service provider, and the organization receives their 10% contribution automatically each billing cycle.
The organization acts as the account holder and distributor of services through Connect2Give's partner network, ensuring seamless service delivery while providing ongoing support to your chosen cause.
Connect your Stripe account to receive payments directly. Funds are deposited according to your Stripe payout schedule (typically 2-7 business days).
Your LinkHub is a customizable public page where supporters can donate, subscribe to services, and learn about your organization.
Your LinkHub URL: connect2give.app/hub/your-org-name
Share this link on social media, email signatures, websites, and marketing materials.
We believe in complete transparency. Before you donate, you should know exactly where your money goes, what fees apply, and how your information is handled.
Donations go directly to the organization's Stripe account. Organizations receive funds within 2-7 business days.
Platform fee: 2% (organizations receive 98%). Stripe processing fees (2.9% + $0.30) apply unless you choose to cover them.
Your contact information is shared with organizations only if you choose to provide it. You can donate anonymously at any time.
If a donation fails, you're notified immediately and your card is not charged. No money is lost.
Accept donations at events, services, and your office using physical card readers. Process swipe, chip insert, and contactless tap payments with Stripe Terminal.
Platform fee: 2% (organizations receive 98%)
Stripe processing fees: 2.7% + $0.05 (lower than online rates)
One-time hardware cost: $59-$299 (no monthly fees)
Connect2Give offers flexible storage tiers to accommodate organizations of all sizes. Track your usage in real-time from the dashboard and upgrade as your organization grows.
Monitor your storage and donor usage in real-time from your organization dashboard. The system alerts you when approaching limits and makes it easy to upgrade your tier.
Upgrade anytime from your dashboard. Billing is prorated and you gain immediate access to increased storage and donor capacity. Downgrades take effect at the end of your billing cycle.
Before deleting your account, please understand how this affects your app data and any third-party services you may have subscribed to through Connect2Give.
When a donor deletes their account in the Connect2Give app, the following occurs:
Some donors may have active subscriptions to third-party services that are:
Important:
Because these services are not app accounts and are not fulfilled by Connect2Give, deletion of your app account does not automatically terminate third-party services.
Upon deleting your app account, you will be clearly informed that:
If you're unsure about your active subscriptions or need assistance contacting an organization:
Our support team is here to help you succeed with Connect2Give.
For detailed setup instructions, API configuration, OMI Chat setup, mobile app deployment, and technical documentation, visit our complete setup guide.
View Complete Setup GuideHi! I'm OMI, your Connect2Give assistant. How can I help you today?
Try asking: